Customer Service

We charge a flat rate of R100 for delivery of all orders within South Africa. Please note: Order delivery times do vary depending on stock availability.  Most of our linen is made to order and usually takes 3 weeks to receive.  Our down products are usually in stock and can ship with in 2 - 3 days.  It may seem like a long wait but it is definitely worth it!

We can ship Internationally. All shipping and handling costs will be quoted for separately. 

When you register or place an order with us, we ask for information such as your name, e-mail address and telephone number. We will only use your telephone number if we need to contact you if there is a problem with your order or to organise delivery. All this is necessary to process your request or order and will not be given out to any 3rd parties. If for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team. They will happily review your file and update the records if required. You can contact our customer service team by email.

If for any reason you are unsatisfied with your purchase please return it to us within 14 days in its original contiion for a full refund. We will not refund the shipping costs unless there is a product or manufacturing fault.

You can place your order in any one of the following ways;
Submitting your order through this website
Telephone: 0860 DUVETS (0860 388387)
Fax: 0866750868
Email: orders@grannygoose.com
Visit one of our showrooms
Mail to:
P.O. Box 3028
Cape Town
8000

Our website is secured by RapidSSL.  You can view our certificate by clicking on the lock next to our web address in the browser bar.  Please note that the site security only becomes active on the pages that require security like the login form and the shopping cart and checkout pages.  We do not sort credit card details on our website.  All payments are made through a third party secure site called Virtual Card Services.